Warranty Policy

We value our customers and strive for excellent customer satisfaction. With every purchase of a new 8LIEN wheelset or rims, you are automatically enrolled in our worry-free warranty program. This program is designed to provide peace of mind and coverage for any unexpected issues you may encounter with your wheels or rims.

WORRY-FREE WARRANTY PROGRAM

We understand the frustration of dealing with warranty issues, and we are dedicated to supporting our customers every step of the way. Our experienced warranty team is ready to handle all claims promptly and efficiently, ensuring that cases are resolved as quickly as possible. All 8LIEN wheelsets come with a comprehensive 3-year warranty against material or workmanship defects, starting from the date of receipt of your wheels.

Areas Not Covered by Warranty

Improper assembly or maintenance.
Installation of parts, accessories, or tires not originally intended for or compatible with the rims/wheels.
Vulnerable parts such as bearings, valves, quick releases, thru axles, and brake pads.
Damage or failures due to a crash, accidental damage, product misuse, heat damage, non-compliance with manufacturer specifications, or other external factors.
Exceeding the wheel’s weight limit or tire pressure, and riding in unsuitable terrain or conditions.

Within 60 days of product receipt, 8LIEN covers shipping costs for manufacturing defects. After this period, the customer assumes shipping costs and possible customs duties. Also, our warranty program is non-transferable and applies solely to the initial purchaser of the wheelset. For warranty claims, please contact us at service@8lienbike.com.

CRASH REPLACEMENT POLICY

We understand that accidents can happen unexpectedly, and we're here to support you through those challenging moments. All 8LIEN carbon wheels enjoy a free lifetime crash replacement. In the unfortunate event that your carbon wheels are damaged due to a crash, we offer discount on all replacement parts. Please note:

The shipping fee and possible customs duties under the Crash Replacement Policy is borne by the customer.
This policy only covers structural damage that affects the safety of the product. It does not cover cosmetic damage.

Please reach out to us at service@8lienbike.com for crash replacement claims.

At 8LIEN, we prioritize your riding experience and strive to provide comprehensive support whenever you need it most!