FAQ

Wheelset FAQ - Your Guide to Choosing the Perfect Bike Wheels

Description: Discover answers to common questions about bike wheelsets at 8LIEN BIKE. Learn about selecting the right bicycle wheel, including road bike wheels and gravel wheelset, for optimal performance and durability.

Post-Purchase Issues

What if my parcel has arrived but is damaged?

We will carefully package and protect your purchase to ensure the rims/wheels arrive in perfect condition. If you receive a package that is visibly damaged due to mishandling during shipping, please keep all packaging and documentation related to your order and contact us immediately. We will assist you in resolving the issue ASAP.

How do l cancel my order?

Cancel your order under the following conditions:

Custom Orders: Custom orders can be canceled within 24 hours of placing the order.
Non-Custom Products: Non-custom products can be canceled at any time before they are shipped.

To cancel your order, please contact our customer service team as soon as possible.

Do you have any Return and Refund Policy?

Yes, we do. Click Return and Refund Policy here to find out more.

How do I know when my order ships?

1. You can find the tracking number for your parcel in your order details. Use this number to check the shipping status on the corresponding logistics company's website.

2. We will also email you tracking number details once it shipped.

There is no status update for some days, is it normal?

Logistics updates may sometimes be delayed. Please wait patiently for 2-3 days. If there is still no update after this period, you can contact us at info@8lienbike.com with your order number.

Wheelset FAQ - Your Guide to Choosing the Perfect Bike Wheels

Description: Discover answers to common questions about bike wheelsets at 8LIEN BIKE. Learn about selecting the right bicycle wheel, including road bike wheels and gravel wheelset, for optimal performance and durability.

General Question – About Payment

What payment methods do you accept？

We accept the following payment methods: PayPal, bank transfer, Western Union and credit card.

Can I pay in other currencies?

Yes, you can choose PayPal payment.

Why did your card payment fail?

Card payment failures can occur for several reasons. Please check the following:

●Ensure your card number, security code, and other details are entered correctly.
●Verify if your card is eligible for international purchases.
●Confirm that your card has not reached its spending limit or expired.
●Check if your card has been declined.

If you have confirmed that your billing information is correct, we recommend contacting your card issuer or trying an alternative card.

General Question – About Shipping

What shipping method does 8LIEN use?

We offer free shipping on all wheelset orders to over 70 countries from our website. Various delivery options are available, with shipping times varying based on the chosen method:

EMS/DPD: 7-20 days
FedEx/DHL/UPS: 5-10 days

Please note that additional delays may occur due to customs clearance in the destination country. For more details, please see our shipping policy here.

How long will it take for my wheels to be sent afterpayment?

Your order will be processed within 2 business days and shipped on a business day (Mon-Fri), except during holidays. If the items are in stock, they will be dispatched within 3 business days. Typically, we have some wheels in stock. If not, we will manufacture new wheelsets and send them out for delivery within 10-25 business days.

General Question – About Products

Can I get custom wheels?

Yes, we offer custom decal or decal with our wheels on our website! If you would like to custom decal your 8LIEN wheels, please contact us, and we'll do our best to assist you. For additional custom wheel requirements, please reach out to us at info@8lienbike.com.

Does your wheels provide a warranty?

All wheels ordered from 8LIEN include a 3-year warranty. Additionally, we also offer life time crash replacement. For more details please check Crash Replacement Policy.