Shipping policy

Welcome to 8LIEN! We are committed to providing you with exceptional service, including a smooth and reliable shipping experience. Please review our shipping policy below for information about shipping times, costs, and procedures.

Processing Time

1- Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2- Custom Orders: For custom or special orders, processing times is 30 days. We will notify you of the expected processing time at the time of purchase.

Shipping Rates and Estimates

  • Domestic Shipping: Shipping charges for your order will be calculated and displayed at checkout. We offer a range of shipping options to suit your needs:
      - Standard Shipping (5-7 business days) (Free)
      - Expedited Shipping (2-4 business days)
      - Express Shipping (1-2 business days)
  • International Shipping: We ship to select international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to additional customs fees or import duties, which are the responsibility of the recipient.

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order's progress through the provided link.
if you have not received your tracking information within 5 business days of placing your order, please contact our customer service team at 8lienbike@gmail.com for assistance.

Delivery Issues

  • Lost or Stolen Packages: If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first to resolve the issue. If you are unable to resolve the issue with the carrier, contact us at support@8lienbike.com for further assistance.
    Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged packaging and products. We will work with you to resolve the issue promptly.

Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.
Certain products may have shipping restrictions due to size, weight, or destination regulations. These restrictions will be noted on the product page.

Returns and Exchanges
- For information on returns and exchanges, please refer to our Returns Policy